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Customer Service
Product Guarantee ....We stand by the quality of our products and guarantee them 100%. Multiple pictures are shot for each of our products so that our customers may see what they are buying and are not up for any surprises. Furniture and Architectural pieces are brought in with minimum or no repair maintaining their original patina.Our range of textiles is made with Vintage bridal dresses hence slight embellishments and occasional imperfections are inherent nature of the product,not to be treated as defects in any way. This individuality adds character,value and appreciation to each piece. We strive to supply you with as much information up front as possible.
Buying online can be an experience as all browsers will not show all shades and colors in same manner.We understand this problem that You as a customer may face and hence have store credit policy.If not satisfied for any reason whatsoever with your purchase please contact us within 5 days of receipt of your order and we will accept an exchange of products in their original condition (No questions asked) Customer can return and choose any other product in any category throughout our store without any restrictions.This applies to all Regular Priced Items and also Items on Sale.
We are Direct Importers of all products being sold on our site and hence our goal is to keep the cost down and pass on the benefit of low prices to all our customers. Please be aware that the buyer is responsible for the cost of shipping and return shipping.On receipt of the return product a Store Credit is issued to the customer which they can use anytime at their convenience.Please note there is NO RESTOCKING FEE.
MogulGallery's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at mogulgallery@aol.com or call 239-233-4125 anytime.
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
To obtain the status of an order, enter the confirmation number and click Go!.
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